European Union – 14-Day Right of Withdrawal

Consumers residing in the European Union have the right to withdraw from a purchase contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement before the withdrawal period expires. You can contact us at support@philipzoegl.com.

To help us process your return as quickly as possible, we kindly ask you to notify us before sending the item back.

Whenever possible, please return the item in its original packaging and in a condition that allows for safe transportation. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Please also include your receipt or another valid proof of purchase.

Please send returns to:

Philip Zögl
Ziegelstraße 15B/6
8045 Graz
Austria

After you have registered your return, we can provide you with a return shipping label upon request, along with instructions for returning your item correctly.

Return Shipping Costs

You are responsible for the direct cost of returning the goods.

As our products include framed artwork, return shipping costs depend on the size, weight, and required shipping method.

Within Austria, return shipping costs are estimated to be no more than approximately EUR 60.00.

The applicable costs depend on the external dimensions and total weight of the securely packaged item. This estimate is based on the typical cost of parcel or oversized parcel shipping within Austria.

If you have any questions regarding returns, please contact us at support@philipzoegl.com.

Damages and Issues

Please inspect your order immediately upon delivery. If an item is defective, damaged, or if you receive the wrong item, please contact us without delay at support@philipzoegl.com so that we can assess the issue and resolve it as quickly as possible.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to:

• goods made to the consumer's specifications or clearly personalized (e.g. personalized or custom-made artwork);

• goods that, by their nature, are unsuitable for return or are liable to deteriorate or expire rapidly;

• sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.

If you are unsure whether a particular item is excluded from the right of withdrawal, please contact us before making your purchase.

Exchanges

If you would like to receive a different item, we recommend returning the original item in accordance with this withdrawal policy. Once your return has been processed, you may place a new order for the desired item.

Refunds

Once we receive your returned item, we will inspect it and notify you that it has been received and that your refund is being processed.

Once your return has been received and inspected, we will refund the purchase price no later than 14 days using the same payment method you used for the original purchase. We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent them back, whichever occurs first.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If you have not received your refund within 15 business days after we have confirmed that it has been processed, please contact us at support@philipzoegl.com.