Shipping Policy

Shipping Destinations

We ship worldwide. If delivery to a particular country is not possible due to technical or legal reasons, you will be informed before completing your order.

Processing Time

Orders are carefully processed after payment has been received. Processing time is generally 2–5 business days, unless a different timeframe is specified on the respective product page.

For framed artwork or other custom-made products, processing times may be longer due to production requirements. The estimated delivery time is displayed on the relevant product page.

Shipping

Orders are shipped using carriers selected by us. The shipping method depends on the size, weight, destination country, and service availability.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

Shipping Costs

Shipping costs are calculated automatically during checkout based on the destination country, as well as the size and weight of the ordered items. The applicable shipping costs will be displayed before you complete your purchase.

Delivery Times

Delivery times vary depending on the destination country and should be regarded as estimates. Delays caused by customs clearance, shipping carriers, or force majeure are beyond our control.

Customs Duties and Import Taxes

For deliveries outside the European Union, import duties, customs fees, taxes, or other charges may apply. These charges are determined by the relevant authorities in the destination country and are the responsibility of the buyer, unless otherwise required by applicable law.

Shipping Damage

Please inspect your order immediately upon delivery. If an item has been damaged during transit, please contact us as soon as possible at support@philipzoegl.com and, if possible, include photographs of the damage.

Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect shipping address, refusal of delivery, or failure to complete customs clearance and is returned to us, we reserve the right to charge the buyer for the cost of reshipping the order.

Scuba Diving Courses

No physical goods are shipped for scuba diving courses. After your booking has been successfully completed, you will receive all relevant course information by email.